Refund and Returns Policy

At Servetefendi.eu, we are committed to delivering our delicacies in pristine condition and with the highest degree of care.

This policy outlines essential information regarding the right of withdrawal, product returns, damaged or defective items, exchanges, delivery, and refund procedures.

1. Right of Withdrawal and Returns

As a consumer purchasing online, and subject to statutory exceptions, you have the right to withdraw from your purchase contract within 14 days of receiving your order, without stating any reason.

To exercise your right of withdrawal within this period, an unambiguous statement of your decision to withdraw sent to our email address is sufficient.

Cayma bildiriminizi aşağıdaki e-posta adresine gönderebilirsiniz:

Email: [email protected]

Following your withdrawal notification, the goods must be dispatched back to us without undue delay and at the latest within 14 days from the day on which you communicated your withdrawal.

2. Perishable Food Items and Legal Exceptions

Because certain products offered on Servetefendi.eu are perishable gourmet foodstuffs, statutory exceptions to the right of withdrawal may apply under EU consumer protection regulations.

Specifically, the 14-day statutory right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly.

Furthermore, for public health and hygiene reasons, goods sealed for hygiene purposes whose protective packaging or seal has been broken or opened after delivery are exempt from the right of return.

These statutory exceptions do not affect or limit your legal warranty rights if a product arrives spoiled, stale, broken, crushed, incorrect, or non-conforming to the order.

3. Spoiled, Stale, Damaged or Incorrect Products

If an item arrives damaged, stale, impaired, incomplete, or different from what you ordered, this is evaluated under the statutory legal guarantee and product conformity provisions rather than standard withdrawal.

In such instances, please contact our support team as soon as possible after receipt.

To expedite assessment, please include your order number and, where possible, clear photographic evidence of the condition of the parcel and products.

Email: [email protected]

If the complaint is validated and non-conformity is confirmed, an appropriate remedy will be provided free of charge in accordance with statutory consumer rights.

Depending on the circumstances, remedies may include a replacement delivery, price reduction, or a full refund.

Where return shipment of defective or incorrect items is required, all necessary shipping costs will be covered by Servetefendi.eu.

4. Return Shipping Costs on Standard Withdrawal

If a consumer exercises their statutory right of withdrawal for eligible, non-defective items, the direct costs of returning the goods are borne by the consumer, provided this was communicated prior to ordering.

Return shipping costs vary depending on the chosen carrier, parcel weight, dimensions, and origin, and cannot be guaranteed as a fixed fee.

We recommend checking the exact return postage rate with your preferred postal or courier service prior to dispatch.

5. Condition of Returned Goods

For items where withdrawal is legally permissible, the consumer is expected to handle and inspect the product only to the extent necessary to establish its nature, characteristics, and functioning.

Please return the item in its original protective packaging, together with all accessories and documentation, safely and securely packaged.

The absence of original packaging does not in itself void your right of withdrawal; however, the consumer may be held liable for any diminished value of the goods resulting from handling beyond what is necessary to inspect them.

Ensuring adequate packaging to prevent damage during transit remains the responsibility of the returning sender.

6. Refunds

Upon receipt of a valid notice of withdrawal, Servetefendi.eu will reimburse all payments received within the statutory timeframe.

For sales contracts involving goods, we may withhold reimbursement until we have received the goods back or the consumer has supplied proof of having sent back the goods, whichever is earlier.

Reimbursement includes the purchase price paid for the returned goods as well as standard outbound delivery costs, in accordance with applicable consumer directives.

If the consumer expressly opted for a more expensive delivery method than our least expensive standard delivery, the supplemental cost will not be refunded.

Refunds will be processed using the same payment method used for the initial transaction, unless expressly agreed otherwise.

No administrative fee will be charged to the consumer for the reimbursement.

7. Product Exchanges

If you wish to exchange an eligible non-food product, please get in touch with our team via email.

Email: [email protected]

For voluntary exchanges of non-defective goods, applicable exchange shipping fees may apply.

Where items are defective or damaged upon delivery, your statutory conformity and warranty rights remain fully preserved.

8. Delivery Address Errors and Modifications

If you realize that an incomplete or incorrect shipping address was provided, please notify us immediately.

8.1. If the Order Has Not Yet Been Dispatched

If the parcel has not yet been handed over to our carrier, we will correct the delivery address free of charge.

8.2. If the Order Has Already Been Dispatched

Once a parcel has entered the carrier network, address rerouting is subject to the technical capabilities and policies of the respective courier.

If a shipment cannot be delivered and is returned to sender due to incorrect or incomplete address information supplied by the customer, reasonable and direct reshipment or return logistics costs may be charged to the customer, to the extent permitted by law.

This provision does not impair the consumer’s statutory rights regarding delivery execution and risk of transport.

9. Authentic Customer Reviews

We believe in transparency and providing authentic, reliable product feedback for all our shoppers.

Customer reviews collected via WebwinkelKeur are governed by their independent review verification and moderation standards.

To learn more about how review authenticity is maintained, you may consult the WebwinkelKeur knowledge base.

We never offer discounts, gifts, or financial incentives in exchange for positive reviews.

10. Delivery Times and Shipping Information

We work meticulously to prepare fresh parcels and dispatch orders as promptly as possible.

Orders placed before 13:00 CET on business days aim to be dispatched on the same day whenever possible.

This timeframe is a target rather than an absolute guarantee; preparation times may vary during peak holiday seasons, sales events, or supply constraints.

If your order has not been dispatched within 3 business days, please contact us for an update.

Delivery estimates displayed on product pages are indicative. Customers will be notified promptly in the event of unforeseen delays.

Product prices do not include shipping costs unless explicitly stated.

For a comprehensive overview of rates, thresholds, and transit times: Shipping Information.

Deliveries generally arrive within a few business days, though exact delivery appointment hours cannot be guaranteed.

All statutory rights regarding agreed delivery timeframes remain intact.

11. Customer Support & Contact

We are here to assist you with any questions regarding orders, deliveries, or returns. Please reach out to our team using the contact details below.

Website / Trade Name: Servetefendi.eu

Company Name: BCSERDIL

Phone: +31 6 23944483

Email: [email protected]

Address:
Sisalbaan 7
2352 AZ Leiderdorp
Netherlands

12. Legal Guarantee and Product Conformity

Servetefendi.eu guarantees that all products delivered conform to the sales contract, meet high safety standards, and exhibit the qualities a consumer can reasonably expect.

Netherlands ve Avrupa Birliği tüketici mevzuatı kapsamında tüketiciler yasal ürün uygunluğu ve garanti haklarına sahiptir.

Netherlands'da yasal garanti yalnızca sabit bir ticari garanti süresi ile sınırlı değildir. Bir ürünün, ürünün türü, fiyatı, açıklaması ve makul kullanım ömrü dikkate alındığında tüketicinin makul olarak bekleyebileceği süre boyunca gerektiği gibi çalışması gerekir.

If you believe a delivered product is non-conforming or defective, please notify us without undue delay.

Upon validation of the non-conformity, a free replacement or appropriate corrective solution will be arranged promptly.

If replacement is unfeasible or disproportionate, you retain the statutory right to request a price discount or termination of the purchase contract.

Any commercial warranty offered by Servetefendi.eu or manufacturers does not diminish your statutory legal guarantee rights.

13. Complaints Procedure

If you encounter any dissatisfaction with our products or service, we encourage you to contact us directly in the first instance.

Complaints Contact Email: [email protected]

Describing your issue clearly and providing your order number will help us resolve your inquiry swiftly.

If an amicable solution cannot be reached directly, consumers may submit their dispute to WebwinkelKeur’s independent dispute committee.

WebwinkelKeur Dispute Procedure

14. Payment Methods

Orders placed on Servetefendi.eu can be paid using any active payment option presented at checkout.

Available options include iDEAL, Bank Transfer, and other electronic payment systems.

• iDEAL
• Banka Havalesi

Payment options displayed in the checkout reflect currently supported payment methods.